Terms of Service

1. SERVICES PROVIDED

Careful Autodetailing offers automobile cleaning and detailing services, including but not limited to:

• Exterior wash
• Interior cleaning
• Waxing
• Detailing packages
• Add-on detailing services

All services are performed based on time, scope, condition of vehicle, and technician availability.

2. BOOKING & APPOINTMENTS

2.1 Booking Confirmation

Appointments must be booked through:

• Our website
• Approved booking platforms
• Phone or direct communication

You will receive a confirmation message via email or SMS.

2.2 Access to Vehicle

You must provide safe and accessible parking for your vehicle at the agreed time and location. If we cannot access the vehicle after 15 minutes of scheduled arrival time, the appointment will be considered a no-show.

3. PRICING & PAYMENT

3.1 Transparent Pricing

Prices are shown at booking or provided in a written quote. Prices may vary based on:

• Vehicle size and condition
• Dirt level, pet hair, or stains
• Add-on services requested
• Travel distance (if applicable)

3.2 Payment Methods

We accept:

• Credit/debit cards
• Online payments via secure processors
• Cash (if arranged in advance)

3.3 Deposits

A deposit may be required for:

• Services over $300
• Ceramic coating applications
• Multiple vehicle bookings
• Premium detailing packages

Deposits are applied toward final payment and are refundable per our cancellation policy.

4. CANCELLATIONS & RESCHEDULING

4.1 Cancellation Window

Cancellations must be made at least 24 hours before the appointment.

4.2 Late Cancellation & No-Show Fees

4.2.1 Cancellations within 24 hours of the scheduled appointment may incur a late cancellation fee not to exceed 50% of the scheduled service price.

4.2.2 No-shows will be charged the full deposit amount or 50% of the scheduled service, whichever is greater.

4.2.3 These fees represent reasonable liquidated damages for our lost capacity and are not penalties.

5. CONDITION OF VEHICLES

We are not responsible for:

• Pre-existing damage or defects
• Poor paint condition or wear and tear
• Broken components or manufacturer defects

We may refuse service if:

• Vehicle poses health hazards (biohazard, needles, mold)
• Safety risks to our technicians exist
• Vehicle condition prevents safe or effective service

6. DAMAGE CLAIMS PROCESS

6.1 We maintain comprehensive insurance and take all reasonable care with your vehicle using professional equipment and trained technicians.

6.2 Any claim for damage allegedly caused during our service must be reported in writing within 7 calendar days of service completion.

6.3 You must provide reasonable evidence, including dated photographs, supporting the claim that the damage occurred during our service and was not pre-existing.

6.4 All valid claims will be handled through our insurance provider in accordance with industry standards.

7. CUSTOMER RESPONSIBILITIES

You agree to:

• Provide accurate vehicle and contact information
• Remove valuables and personal items from vehicle before service
• Disclose any hazardous conditions, sensitive areas, or special concerns
• Be honest about stains, spills, pet hair, or smoke damage
• Comply with all our reasonable service policies

We are not liable for lost, stolen, or forgotten items left in the vehicle.

8. SERVICE QUALITY & RESOLUTION PROCESS

8.1 We are committed to your satisfaction and stand behind our workmanship.

8.2 If you are dissatisfied with any aspect of our service, you must notify us in writing within 24 hours of service completion.

8.3 We will work diligently to address legitimate concerns, which may include re-performing specific aspects of the service or providing a partial refund at our reasonable discretion.

9. SERVICE STANDARDS & COMMITMENTS

9.1 We commit to providing services with reasonable care and skill consistent with professional auto-detailing standards.

9.2 While we strive for excellence, certain outcomes (stain removal, odor elimination, paint correction) depend on factors beyond our control including vehicle age, prior damage, and environmental conditions.

9.3 Specific service guarantees, when offered, will be provided in writing as part of your service estimate.

10. LIMITATION OF LIABILITY

10.1 Our total liability for any claim shall not exceed the greater of (a) the amount paid for the specific service giving rise to the claim, or (b) $1,000 CAD.

10.2 In no event shall we be liable for indirect, consequential, or punitive damages, or for loss of use, revenue, or profit.

10.3 These limitations do not apply to personal injury or damage to physical property caused by our negligence.

10.4 You agree that using our services is at your own risk, subject to the limitations described herein.

11. USER ACCOUNTS

You must:

• Provide accurate and current information
• Maintain confidentiality of login credentials
• Not share your account with others
• Not use the platform for any unauthorized purpose

We may suspend or terminate accounts for misuse, fraud, or violation of these Terms.

12. SERVICE DOCUMENTATION & MARKETING

12.1 We may create service documentation including vehicle photos for quality assurance and business records.

12.2 With your separate consent (obtained via opt-in), we may use de-identified service photos for marketing purposes.

12.3 You may revoke marketing consent at any time via your account settings or by contacting us.

12.4 No personally identifiable information (faces, license plates) will be shared in marketing without additional explicit consent.

13. PRIVACY & PERSONAL DATA

Personal data is handled under our Privacy Policy. By using our website or services, you agree to that policy, which is incorporated by reference into these Terms.

14. REFUSAL OF SERVICE

We reserve the right to refuse service if:

• Customer is abusive, threatening, or harassing to staff
• Vehicle is unsafe or poses health risks
• Service requirements violate our policies or applicable laws
• Customer repeatedly violates these Terms

15. CHANGES TO SERVICES OR PRICES

We may update:

• Prices and service packages
• These Terms and policies
• Service availability and features

Material changes will be communicated via email or platform notification. Continued use after changes implies acceptance.

16. PLATFORM USE & ACCEPTABLE USE POLICY

16.1 License to Use Platform: We grant you a limited, non-exclusive, non-transferable license to use our booking platform for personal, non-commercial purposes.

16.2 Prohibited Conduct: You may not: (a) scrape, spider, or use automated systems to access the platform; (b) interfere with platform security or performance; (c) create fake accounts; (d) use the platform for any illegal purpose; (e) attempt to reverse engineer or hack our systems.

16.3 Platform Availability: We do not guarantee uninterrupted platform availability but will make commercially reasonable efforts to maintain service.

17. INTELLECTUAL PROPERTY

17.1 Our platform, content, trademarks, business methods, and proprietary techniques are our exclusive property.

17.2 You grant us a limited license to use vehicle photos and feedback for service documentation, quality improvement, and business operations.

17.3 Any suggestions, ideas, or feedback you provide become our property without compensation or attribution.

18. DISPUTE RESOLUTION

18.1 Informal Resolution: Both parties agree to attempt informal resolution for at least 30 days before initiating formal proceedings.

18.2 Arbitration: Any dispute not resolved informally shall be resolved through binding arbitration in Ontario under Canadian Arbitration Association rules.

18.3 Class Action Waiver: All claims must be brought in individual capacity, not as class actions or representative proceedings.

18.4 Small Claims: Either party may bring claims in small claims court instead of arbitration.

19. FORCE MAJEURE

Neither party shall be liable for failure to perform due to circumstances beyond reasonable control including weather emergencies, government restrictions, utility failures, natural disasters, or other acts of God.

20. GOVERNING LAW

These Terms are governed by and construed under the laws of Ontario and Canada. Any legal proceedings shall be conducted in Ontario, Canada.

21. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

22. CONTACT INFORMATION

For questions, complaints, or support:

Response Time: We aim to respond to all legitimate inquiries within 2 business days.